Cooper & Brown SMS Privacy Policy

Effective Date: 01/01/2025

1. Introduction

Cooper & Brown ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you participate in the Cooper & Brown SMS Program (the "Program").

2. Information We Collect

When you enroll in the Program, we may collect:

Your mobile phone numberYour name (if provided) Message content and interaction data (e.g., opt-in status, opt-out requests, message replies)

3. How We Use Your Information

We use your information solely to operate and maintain the Program, including:

Sending appointment reminders, service updates, account notifications, and promotional offersManaging opt-in/opt-out requests Responding to your requests and inquiries Ensuring compliance with applicable laws and regulations

4. Information Sharing

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement reasonable safeguards to protect your information. However, no method of transmission or storage is 100% secure.

6. Your Choices

Opt-Out: You may opt out at any time by replying "STOP" to any message.Help: Reply "HELP" to any message or contact our support team at [email protected] or (480) 510-6715.

7. Data Retention

We retain your information only as long as needed to operate the Program and meet legal obligations.

8. Compliance

Cooper & Brown complies with:

TCPA (Telephone Consumer Protection Act)CTIA Messaging Principles and Best PracticesApplicable state and federal consumer protection and privacy laws

9. Changes to This Policy

We may update this Privacy Policy. Material changes will be communicated by updating this document and its effective date.

10. Contact Information

For questions or concerns, please contact us at:

📧 [email protected] ☎ (480) 510-6715 🏢 2 N Central Ave. Ste. 1220, Phoenix, AZ 85004